Frequently asked questions
- About Daken
- Products
- Purchase and payment
- Delivery and refund
What payment methods are accepted?
In our webshop you can choose from the following payment methods: online card payment, bank transfer or cash/card payment on collection. In our showroom, you can pay with cash, card or bank transfer.
What are the delivery options?
After placing your order, you can either collect it personally in our showroom, or request delivery within Budapest and its catchment area.
Is it possible to purchase furniture without immediate delivery or pickup?
There is an option for the temporary storage of already purchased items, but this requires prior consultation.
I have not received a confirmation email after my purchase, did I place my order successfully?
After finalizing your order, the webshop will automatically redirect you to the confirmation page. However, it is possible that you mistyped your email or that the confirmation ended up in the Spam/Promotions folder. If this is not the case, please contact us.
Where can I receive updates about the status of my order?
We will update you via email with all the necessary information regarding the status of your order.
What should I do if I have accidentally given the wrong contact information?
If you’d like to modify your contact information, please, contact us as soon as possible via phone or email.
Can I make changes to my order after it’s been submitted?
If you would like to to modify your order, please reach out to us.
How can I cancel my order?
If you want to cancel your order, please, reach out to us via e-mail as soon as possible. If you paid in advance, we will reimburse the fee within 14 days following your waiver.
What if I need an invoice for my purchase?
We will send you an electronic invoice on the day your order is fulfilled. You can give us your billing info during the placement of your order.
Is it possible to modify my billing information after placing my order?
It is possible - however, please contact us at your earliest convenience via phone or email.
How can I use my discount coupons?
You can get your discount by activating it in your cart, before you complete your payment.
Is it possible to purchase gift card?
Yes, gift cards are available in increments of 10,000 HUF and are redeemable within a 1-year period in our showroom in person.